Terms of Service
1.1 A company named "SIA OEM SERVICE", registered under the number 50203425911 and located at Tukuma iela 22 – 16 in Daugavpils, Latvia, LV-5417, hereinafter referred to as OEM SERVICE, offers various content on its website www.toxparts.com, hereinafter referred to as the Website. This company is engaged in the sale of goods, operating under certain rules and conditions, which include delivery terms, return policy, as well as other rules and procedures available on the Website and commonly known as Terms and Conditions. Customers making purchases through the Website automatically confirm their agreement with these Terms and Conditions, fully accepting them.
1.2 In the event that a customer purchases goods from the TOXPARTS website online, such a transaction is considered a distance contract, which corresponds to the Consumer Rights Protection Law, as well as Regulation No. 255 "On Distance Contracts", established by the Cabinet of Ministers of the Republic of Latvia and other relevant legislation.
1.3 In the situation where a customer, placing an order and purchasing goods on the Website, does not have full legal capacity or legal capability, the responsibility for placing the order and paying for the goods lies with their legal representatives - parents or guardians. In such a case, it is not possible to cancel the order and return the money.
1.4 By creating an account on the Website, the customer gains the ability to enter into a distance contract. From the moment of payment for the goods, the distance contract is considered concluded.
1.2 In the event that a customer purchases goods from the TOXPARTS website online, such a transaction is considered a distance contract, which corresponds to the Consumer Rights Protection Law, as well as Regulation No. 255 "On Distance Contracts", established by the Cabinet of Ministers of the Republic of Latvia and other relevant legislation.
1.3 In the situation where a customer, placing an order and purchasing goods on the Website, does not have full legal capacity or legal capability, the responsibility for placing the order and paying for the goods lies with their legal representatives - parents or guardians. In such a case, it is not possible to cancel the order and return the money.
1.4 By creating an account on the Website, the customer gains the ability to enter into a distance contract. From the moment of payment for the goods, the distance contract is considered concluded.
Information on how TOXPARTS handles your personal data is available in the Privacy Policy section on the Website.
The website is created and managed by TOXPARTS. It is designed to allow customers to familiarize themselves with the range of products offered by TOXPARTS, make a purchase, and also establish effective contact with TOXPARTS for discussing details of selection and purchasing goods on the Website.
4.1 All information you see on the Website, whether it be trademarks, logos, texts, images, soundtracks, video materials, as well as their arrangement, hereinafter referred to as Content, belongs to TOXPARTS or our partners. This Content is protected by the legislation of Latvia. Any actions that may infringe the intellectual property rights of TOXPARTS or its partners are strictly prohibited.
4.2 Copying or publishing materials from our Website, in whole or in part, is not permitted.
5.1 On the TOXPARTS website, you will find a wide range of automotive products, including spare parts, batteries, accessories, electronics, and tools, designed for passenger and light commercial vehicles.
5.2 We strive to provide accurate and complete information about the characteristics of our products, as well as the models of cars they are suitable for. If you have any doubts about the compatibility of a product with your car, we recommend consulting with us before placing an order.
5.3 Although we aim for the information on the website to be as accurate as possible, we cannot guarantee the absolute accuracy of the product data.
5.4 All products purchased from us are accompanied by a manufacturer's warranty, the terms of which are specified for each product separately – this includes information about the warranty period, the guarantor's obligations, and more. Customers have the right to make claims about a product that does not match the stated characteristics within 24 months of receiving it.
5.5 To use the warranty rights, the consumer needs to fill out a return form that comes with each purchase and send it along with the product to our office at the specified address Acones iela 16, Ulbroka, Stopiņu novads, LV-2130, Latvia. We will immediately send the product to the manufacturer for warranty case assessment. If the manufacturer confirms the quality defects, we will refund the purchase price. If the manufacturer denies the presence of defects, we will provide a detailed explanation of the reasons.
5.2 We strive to provide accurate and complete information about the characteristics of our products, as well as the models of cars they are suitable for. If you have any doubts about the compatibility of a product with your car, we recommend consulting with us before placing an order.
5.3 Although we aim for the information on the website to be as accurate as possible, we cannot guarantee the absolute accuracy of the product data.
5.4 All products purchased from us are accompanied by a manufacturer's warranty, the terms of which are specified for each product separately – this includes information about the warranty period, the guarantor's obligations, and more. Customers have the right to make claims about a product that does not match the stated characteristics within 24 months of receiving it.
5.5 To use the warranty rights, the consumer needs to fill out a return form that comes with each purchase and send it along with the product to our office at the specified address Acones iela 16, Ulbroka, Stopiņu novads, LV-2130, Latvia. We will immediately send the product to the manufacturer for warranty case assessment. If the manufacturer confirms the quality defects, we will refund the purchase price. If the manufacturer denies the presence of defects, we will provide a detailed explanation of the reasons.
6.1 The prices listed on the TOXPARTS website are presented in euros. These prices already include VAT and other applicable taxes and fees. Depending on the selected delivery method, the total purchase amount, and the delivery address, an additional delivery fee may be added. This fee will be clearly indicated before you confirm payment and will be included in the total order amount.
6.2 Before you enter into a distance contract with TOXPARTS, we will indicate the total cost of the product, including all taxes and charges, as well as the cost of delivery or postal services. If it is not possible to calculate the cost of delivery or postal services in advance, we will inform you accordingly.
6.3 In the event that after placing an order it turns out that the prices of goods on the TOXPARTS website have changed, we will contact you to clarify whether you wish to cancel the order. If we are unable to contact you, we will automatically cancel the order and refund all the funds paid for this order.
6.2 Before you enter into a distance contract with TOXPARTS, we will indicate the total cost of the product, including all taxes and charges, as well as the cost of delivery or postal services. If it is not possible to calculate the cost of delivery or postal services in advance, we will inform you accordingly.
6.3 In the event that after placing an order it turns out that the prices of goods on the TOXPARTS website have changed, we will contact you to clarify whether you wish to cancel the order. If we are unable to contact you, we will automatically cancel the order and refund all the funds paid for this order.
Information on payment methods and procedures is available in the "Payments" section on the Website.
8.1 On the TOXPARTS website, in the "Delivery Terms" section, you can find all the necessary information about delivery methods, their costs, and order processing procedures. Detailed information about the availability of goods and their delivery times is also provided in the description of each product.
8.2 By placing an order on the TOXPARTS website, you automatically agree that the invoice for the purchase will be issued to you in electronic form and will be considered legally valid even without a physical signature. If you need a printed version of the invoice, simply inform us in advance by sending a request to the email [email protected]
8.2 By placing an order on the TOXPARTS website, you automatically agree that the invoice for the purchase will be issued to you in electronic form and will be considered legally valid even without a physical signature. If you need a printed version of the invoice, simply inform us in advance by sending a request to the email [email protected]
9.1 Customers have the opportunity to withdraw from a purchase made through the TOXPARTS website within 30 days of receiving the goods without explaining the reason for such a decision. The main condition is to notify us of your desire to exercise the right of withdrawal before the expiry of the specified period.
9.2 To initiate the return process, it is sufficient to inform us of your decision to withdraw from the transaction, formulating your decision clearly and unequivocally. This can be done by sending an email to [email protected] or by mail to: Acones iela 16, Ulbroka, Stopiņu novads, LV-2130, Latvia. We suggest you use the standard return form attached to each order to facilitate this process.
9.3 After you have notified us of your desire to return the product, you must send it back to the TOXPARTS office at the above address within 14 days of your notification. It is important to note that the cost of returning the product falls on the shoulders of the customer. This means that you must pay the cost of sending the product back to us. If the product is sent back before the expiry of the 30-day period, it is considered that the return conditions have been met.
9.4 In the event of a withdrawal from the purchase, we commit to refunding all the funds you paid for the product, including the cost of delivery, except for the additional expenses for the delivery method you chose, which was more expensive than standard. The refund will be made without undue delay, no later than 14 days after we learn of your decision to withdraw from the transaction. We will refund the money using the same method of payment used by you, unless you have specified a different method of return. We do not charge an additional fee for the refund, but the refund may be suspended until we receive the returned product.
9.5 Remember, the customer is responsible for any deterioration in the condition of the product that occurred for reasons not related to checking its quality, characteristics, and functionality. If it is found upon return that the product has been used, damaged, soiled, or shows signs of use, we may refuse to accept such a product. The returned product must be packed in the original packaging without damage and signs of use.
9.2 To initiate the return process, it is sufficient to inform us of your decision to withdraw from the transaction, formulating your decision clearly and unequivocally. This can be done by sending an email to [email protected] or by mail to: Acones iela 16, Ulbroka, Stopiņu novads, LV-2130, Latvia. We suggest you use the standard return form attached to each order to facilitate this process.
9.3 After you have notified us of your desire to return the product, you must send it back to the TOXPARTS office at the above address within 14 days of your notification. It is important to note that the cost of returning the product falls on the shoulders of the customer. This means that you must pay the cost of sending the product back to us. If the product is sent back before the expiry of the 30-day period, it is considered that the return conditions have been met.
9.4 In the event of a withdrawal from the purchase, we commit to refunding all the funds you paid for the product, including the cost of delivery, except for the additional expenses for the delivery method you chose, which was more expensive than standard. The refund will be made without undue delay, no later than 14 days after we learn of your decision to withdraw from the transaction. We will refund the money using the same method of payment used by you, unless you have specified a different method of return. We do not charge an additional fee for the refund, but the refund may be suspended until we receive the returned product.
9.5 Remember, the customer is responsible for any deterioration in the condition of the product that occurred for reasons not related to checking its quality, characteristics, and functionality. If it is found upon return that the product has been used, damaged, soiled, or shows signs of use, we may refuse to accept such a product. The returned product must be packed in the original packaging without damage and signs of use.
10.1 The client undertakes to compensate, defend, and indemnify TOXPARTS from any damage, losses, costs, or expenses, as well as from paying for attorney's services, arising from any claim, lawsuit, or action by a third party for violation of the Terms and Conditions, any errors in any of the client's statements or warranties, or the client's use of the Website.
11.1 If a client has any questions or disputes related to their account on the website or the details of the distance contract, we will try to resolve them by discussing the situation and finding a mutual solution.
11.2 TOXPARTS commits to consider all customer inquiries within legally established time frames and to provide them with information on how to achieve satisfaction of their demands or resolve the arising dispute, as well as about possible alternative ways of resolving the issue.
11.3 In the event that a solution cannot be found through dialogue, the client has the right to appeal to the court of Latvia where TOXPARTS is registered, or to the court of the country of their residence. On its part, TOXPARTS may file a lawsuit against the client only in the court of the country where the client is a resident.
11.4 With these Terms and Conditions, TOXPARTS in no way limits the right of the client to seek protection of their consumer rights from the Consumer Rights Protection Centre.
11.2 TOXPARTS commits to consider all customer inquiries within legally established time frames and to provide them with information on how to achieve satisfaction of their demands or resolve the arising dispute, as well as about possible alternative ways of resolving the issue.
11.3 In the event that a solution cannot be found through dialogue, the client has the right to appeal to the court of Latvia where TOXPARTS is registered, or to the court of the country of their residence. On its part, TOXPARTS may file a lawsuit against the client only in the court of the country where the client is a resident.
11.4 With these Terms and Conditions, TOXPARTS in no way limits the right of the client to seek protection of their consumer rights from the Consumer Rights Protection Centre.
12.1 The client acknowledges that these Terms and Conditions fully reflect the agreements between them and TOXPARTS regarding the use of the website and the information presented on it.
12.2 TOXPARTS reserves the right to make changes to the Terms and Conditions by publishing a new version on the website with the date of the last update indicated. Changes take effect immediately after publication, and the client's continued use of the website following such changes will be deemed their agreement with these changes. TOXPARTS may also revoke the rights granted under these Terms, and the client agrees to cease using the website in accordance with the new requirements.
12.3 These Terms and Conditions do not create a partnership or joint venture between the client and TOXPARTS. If TOXPARTS does not demand the fulfillment of the terms of the agreement immediately, this does not deprive the company of the right to insist on their fulfillment in the future. If any provision is found to be invalid by law or court decision, this does not negate the validity of the remaining parts of the Terms. In such a case, the Terms will be adjusted in a manner that most accurately reflects the original intentions stated in the document.
12.2 TOXPARTS reserves the right to make changes to the Terms and Conditions by publishing a new version on the website with the date of the last update indicated. Changes take effect immediately after publication, and the client's continued use of the website following such changes will be deemed their agreement with these changes. TOXPARTS may also revoke the rights granted under these Terms, and the client agrees to cease using the website in accordance with the new requirements.
12.3 These Terms and Conditions do not create a partnership or joint venture between the client and TOXPARTS. If TOXPARTS does not demand the fulfillment of the terms of the agreement immediately, this does not deprive the company of the right to insist on their fulfillment in the future. If any provision is found to be invalid by law or court decision, this does not negate the validity of the remaining parts of the Terms. In such a case, the Terms will be adjusted in a manner that most accurately reflects the original intentions stated in the document.
